Frequently asked questions
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The terms and conditions of each product describe the content of the product and the restrictions associated with it. The terms and conditions will be sent to you by email. If you have not received the terms and conditions, please contact us. If you have been given login credentials for your Account, the terms and conditions can also be found there.
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The contract is valid in Finland. If the vehicle requires repair in the EU, Norway or Switzerland, you can have it repaired at a local dealer and pay directly for the repair. Request all documents related to the repair, including a breakdown of what broke, why it broke, when it broke, at what mileage the break occurred and how much the repair cost. When you return to Finland, please contact us. If the repair or some other procedure is not included in your contract, the cost will be yours to pay.
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Without exception, all of our products have a maintenance obligation, even if scheduled maintenance is not included in your contract. It is essential to follow the maintenance schedule drawn up by the vehicle manufacturer.
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Most contracts are transferable to a new owner after private sales. To confirm this, please contact our customer service team before selling your vehicle.